Frequently Asked Questions

We typically get standard orders ready to ship in 1 to 3 business days. Personalized or made-to-order pieces take 3 to 5 business days to prepare. Transit time starts after your package ships.

We offer free U.S. shipping on eligible orders over $100. Hats and bags are excluded. You’ll see the shipping options and rates for your order at checkout. View our shipping policy.

We’ll email your tracking link as soon as your order ships. If you can’t find it, check your spam or promotions folder or email us with your order number.

Enter your address at checkout to see the available options for your destination. Your country may charge import duties, taxes, or customs fees. These are the customer’s responsibility.

Please contact us as soon as you can with your order number and the change you need. We’ll check whether we can still make the change.

Check your mailbox, usual delivery spot, and with anyone who may have received it for you. If you still can’t find it, send us your order number and tracking information so we can help you look into it.

You have 30 days from delivery to request a return or exchange for an eligible item. Pieces must be unused, unworn, and in their original condition and packaging. Please have your proof of purchase handy. Read our full return and exchange policy.

Go to our Returns & Exchanges Portal and follow the steps before sending your item back. Return shipping is usually the customer’s responsibility. If we sent the wrong item or it arrived defective, please contact us so we can help.

We’ll email you after we receive and inspect your return. Approved refunds go back to your original payment method. Your bank may take several business days to post the refund. Original shipping charges are nonrefundable.

Items marked Final Sale are ineligible for returns or exchanges. You can find these pieces in our Final Sale collection.

Please contact us within 7 days of delivery with your order number and clear photos. We’ll take a look and help with the next step.

Depending on the design, you’ll find sterling silver, gold-filled metal, and plated finishes such as 18K gold plating. Check the Details section on each product page for the exact material and available finishes.

Hydro stones are lab-created. When a design uses a hydro stone, we identify it in the product details so you can see exactly which stone you’re choosing.

Natural stones can vary a little in color, pattern, and shape. We love that these details give each piece its own character.

We recommend taking your jewelry off before showering, swimming, or getting in a hot tub, especially for plated pieces and designs with pearls or delicate stones. Put your jewelry on after applying perfume or lotion.

After wearing it, gently wipe your jewelry with a soft, dry cloth. Store pieces separately in a dry pouch or box so they don’t rub or tangle. Skip abrasive cleaners, especially on plated finishes and pearls.

Start with the size of a ring that fits the same finger comfortably, then check the available sizes on the product page. If you’re between sizes or choosing a wide band, ask us about the fit and tell us which ring you’re considering.

Wrap a piece of string around your neck and adjust it to where you’d like the necklace to sit. Lay the string flat and measure it with a ruler. Check the product details for chain length and whether that design includes an extender.

Check the measurements on the product page and compare them with a pair you already own. Our earring size guide and earring weight guide can also help you choose.

On clasp-free designs like the Bela and Isabel, pass the gemstone through the loop twice to secure the necklace. You can adjust where the loop sits to suit your neckline.

Discount codes apply to eligible items. Sale items are excluded. Check the offer terms and make sure the code is entered as shown. If you’re still having trouble, send us a note and we’ll help.